Warranty Terms

Warranty Coverage

ZENO products come with a 1-year replacement warranty from the date of purchase. The warranty covers manufacturing defects or damage to the product under normal usage.

Exclusions

The warranty does not cover issues caused by the customer’s device. For example, if your mobile device does not support fast charging, this does not qualify for a replacement.

The warranty does not cover physical damage, misuse, or tampering of the product.
Accessories such as cables, adapters, and bundles are only eligible for replacement if the product is defective or non-functional due to manufacturing faults.

Replacement Process

Replacement is only valid for products that are defective or malfunctioning due to manufacturing faults. Delivery charges for sending the product for replacement must be borne by the customer.

Customers must record a detailed video demonstrating the issue and send it via WhatsApp to our customer care team.Upon review, ZENO customer care will respond within 24 hours with instructions for replacement.

Important Notes

Warranty is non-transferable and valid only for the original purchaser.Any product returned without a valid video demonstration or without following the replacement procedure may not be accepted.

ZENO reserves the right to verify the defect before issuing a replacement.This warranty does not cover cosmetic damages such as scratches, stains, or wear and tear due to regular usage.

Contact

For any warranty-related queries or to submit your replacement request, contact our ZENO Customer Care via WhatsApp.