Shipping Policy

Last Updated: April 26, 2026
Effective Date: April 26, 2026

Where We Ship

Zeno Tech delivers to all major cities and most towns across Pakistan, including:

Major Cities (2-4 Business Days):

Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Peshawar, Quetta, Sialkot, Hyderabad, Bahawalpur, Sargodha, Sukkur, Abbottabad

Other Cities (3-5 Business Days):

Mirpur, Muzaffarabad, Gilgit, Skardu, Mardan, Mingora, Rahim Yar Khan, Sahiwal, Jhang, Sheikhupura, Gujrat, Kasur, Okara, Wah Cantt, Dera Ghazi Khan, Nawabshah, Larkana, Jacobabad, Shikarpur, Khanewal

Remote Areas (5-7 Business Days):

Interior Sindh, Balochistan towns, northern areas, and smaller cities across all provinces.
If your city is not listed, contact us before placing your order to confirm delivery availability.

Shipping Charges

Free shipping on orders in Pakistan for Limited Time.

Delivery Timeline

Order processing: 1 business day (we prepare and pack your order)

Shipping time:

  • Major cities: 2-4 business days after dispatch
  • Other cities: 3-5 business days after dispatch
  • Remote areas: 5-7 business days after dispatch

Total delivery time = processing time + shipping time. For example, an order to Lahore typically arrives in 3-5 days from order placement.

Business days exclude Sundays and public holidays (Eid, Independence Day, etc.).

Our Courier Partners

We ship via:

  • TCS Courier
  • Leopards Courier
  • M&P Courier

The courier partner is selected based on your location for the fastest and most reliable delivery.

Order Tracking

Once your order is shipped, you will receive:
SMS notification with tracking number
Email with tracking link

You can track your order on:

Or contact us with your order number and we'll check the status for you.

Failed Delivery Attempts

If the courier cannot deliver your order (wrong address, phone unreachable, recipient unavailable):

  • The courier will attempt delivery 2-3 times
  • You will receive a call or SMS from the courier company
  • If delivery fails after 3 attempts, the order returns to us

Returned orders due to failed delivery are subject to a return shipping fee of Rs. 150 if you want us to resend it. Make sure your phone number is reachable and your address is accurate.

Changing Delivery Address

You can change your delivery address BEFORE your order is shipped. Contact us immediately via:

  • WhatsApp: 0370 0074014
  • Phone: 0370 0074014
  • Email: Zeno.smartech@gmail.com

Once the order is dispatched, address changes are not possible. Contact the courier company directly using your tracking number.

Damaged or Missing Packages

If your package arrives damaged or items are missing:

  • Do NOT accept the delivery refuse it and send it back with the courier
  • Contact us immediately with photos of the damaged package
  • We will resend your order at no additional cost

If you already accepted the delivery, contact us within 48 hours with photos and we will resolve it.

Shipping Delays

Delays may occur due to:

  • Public holidays (Eid, Muharram, Independence Day, etc.)
  • Extreme weather (floods, heavy rain)
  • Political situations or road blockage
  • High order volume during sale periods

We will notify you via SMS or email if any delay is expected. Delivery timelines are estimates, not guarantees.

Cash on Delivery (COD)

If you selected COD as your payment method:

  • Pay the delivery rider in cash when your order arrives
  • Please have exact change riders may not carry large amounts of change

Contact Us for Shipping Inquiries

  • Email: Zeno.smartech@gmail.com
  • Phone: 0370-0074014
  • WhatsApp: 0370-0074014