Refund and Return Policy

Last Updated: April 26, 2026
Effective Date: April 26, 2026

7-Day Return Window

You can return any product purchased from Zenotech.pk within 7 days of delivery if:

  • The product is unused, unopened, and in its original packaging
  • All accessories, cables, and warranty cards are included
  • The product has no physical damage, scratches, or signs of use
  • Returns requested after 7 days from delivery date will not be accepted.

Conditions That Void Returns

We cannot accept returns if:

  • The product packaging has been opened and the product has been used
  • The product shows any physical damage (scratches, dents, broken connectors, bent cables)
  • The warranty seal or authenticity sticker has been removed or tampered with
  • The product was purchased during a clearance sale or special promotion (clearly marked as "Final Sale" on the product page)
  • You ordered the wrong product (please double-check your order before confirming)

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product:

  • Contact us immediately within 48 hours of delivery
  • Send clear photos of the damaged product and packaging via WhatsApp or email
  • We will arrange a free pickup and send a replacement or issue a full refund
  • Always make video of your parcel opening.

How to Initiate a Return

Step 1: Contact our customer support team:

Step 2: Provide your order number and reason for return.
Step 3: Send photos/video of the product (unopened in original packaging).
Step 4: Our team will confirm your return request within 24 hours.
Step 5: Ship the product back to our address or request a courier pickup. This step will done after review your case.

Refund Processing Time

Once we receive your returned product:

  • We inspect it to confirm it meets return conditions (unopened, unused, original packaging)
  • If approved, we process your refund within 7-10 business days
  • Refunds are issued via the same payment method you used (bank transfer, JazzCash, EasyPaisa)
  • If you paid cash on delivery, we refund via bank transfer (provide your account details)
  • Return shipping cost is your responsibility unless the product arrived defective or damaged.

Exchange Policy

We do not offer direct exchanges. If you want a different product:

  • Return your current product following the return process above (Customer has to bear the shipping cost)
  • Team will contact after getting back and guide.
  • This ensures faster processing and avoids stock availability issues.

Non-Refundable Items

The following cannot be returned or refunded:

  • Opened or used products (for hygiene and quality reasons)
  • Products marked "Final Sale" or "Clearance" on the product page
  • Gift cards or promotional vouchers

Warranty Claims

All Zeno Tech products come with a 1-year manufacturer warranty covering:

  • Manufacturing defects (cable fraying, connector failure, charger malfunction)
  • Normal wear and tear is NOT covered (example: cable damage from being run over by a chair)
  • To claim warranty, contact us with your order number, product photos, and description of the issue. Warranty claims are processed separately from returns.

Contact Us for Returns

We respond to all return requests within 24 hours.