Privacy Policy

Last Updated: April 26, 2026
Effective Date: April 26, 2026

Who We Are

Zeno Tech (Zenotech.pk) is a Pakistani online electronics Ecom brand registered in Pakistan, specializing in mobile phone chargers, charging cables, and smartphone accessories. We operate exclusively within Pakistan and ship to all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar.
Our registered business address is available in the Contact Information section of this website.

What Information We Collect

Information You Provide Directly:

  • Full name, phone number, and delivery address when you place an order
  • Email address for order confirmation and shipping updates
  • Payment method details (we do not store credit card numbers payments are processed securely through our payment gateway partners)

Information Collected Automatically:

  • Device type, browser type, operating system (for website optimization)
  • IP address and general location (city-level, not exact GPS coordinates)
  • Pages you visit on Zenotech.pk and time spent on each page
  • Referring website (how you found us Google search, Facebook ad, direct link, etc.)

We use cookies to remember your cart items and improve your shopping experience. You can disable cookies in your browser settings, but this may limit website functionality.

How We Use Your Information

  • Process and deliver your orders (chargers, cables, accessories)
  • Send order confirmation, shipping tracking, and delivery notifications via SMS and email
  • Respond to customer support inquiries and refund requests
  • Improve our website based on user behavior (example: if many users abandon checkout at the payment page, we investigate and fix it)
  • Send promotional offers ONLY if you opted in during checkout (you can unsubscribe anytime)

We do NOT sell your personal information to third parties. We do NOT share your data with anyone except our shipping courier partners (TCS, Leopards, M&P) who need your name, phone, and address to deliver your order.

Data Security & Storage

Your data is stored on secure servers located in Pakistan. We use industry-standard SSL encryption (HTTPS) to protect your information during transmission. We comply with the Electronic Transactions Ordinance 2002 of Pakistan.

Only authorized Zeno Tech staff have access to customer data, and access is logged for security purposes.

Your Rights

You have the right to:

  • Request a copy of your personal data (email us at [email address])
  • Request deletion of your account and data (we will delete it within 30 days, except records required by law such as tax invoices)
  • Opt out of promotional emails and SMS (click unsubscribe in any email, or reply STOP to any SMS)
  • Update your delivery address or phone number by contacting customer support

Third-Party Services

We use the following third-party services:

  • Google Analytics to understand website traffic and user behavior (anonymized data)
  • Facebook Pixel to measure ad performance (you can opt out via Facebook settings)
  • Payment gateways (JazzCash, EasyPaisa, bank transfers) they process payments securely and do not share your card details with us
  • Courier partners (TCS, Leopards, M&P) they receive your name, phone, and delivery address to complete delivery

These third parties have their own privacy policies. We recommend reviewing them.

Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent changes. Major changes will be announced on our homepage or via email.

Continued use of Zenotech.pk after changes means you accept the updated policy.

Contact Us

For privacy-related questions or data deletion requests, contact us:

  • Email: Zeno.smartech@gmail.com
  • Phone: 0370 0074014
  • WhatsApp: 0370 0074014